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Terms and condition



Chikaafu Terms and Conditions

Last Updated: 05/08/2024

Welcome to Chikaafu! Please carefully read these Terms and Conditions before using our food delivery app or website. By accessing or using Chikaafu, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Introduction

Chikaafu is a food delivery app and website that connects users with local restaurants and food vendors. These Terms govern your use of Chikaafu, including placing orders, making payments, and any other related services. By using Chikaafu, you agree to comply with all terms set forth here.

2. User Eligibility

  • To use Chikaafu’s food delivery service, you must be at least 18 years old or have the legal authority to enter into this agreement.
  • By using the Chikaafu app or website, you confirm that you meet these eligibility requirements.

3. Account Registration

  • Users must create an account to place orders through the Chikaafu app or website.
  • You agree to provide accurate and up-to-date information during registration.
  • You are responsible for safeguarding your account credentials and are liable for all activities under your account.

4. Service Use and User Responsibilities

  • Chikaafu allows users to browse menus, place orders, and arrange food delivery from local vendors.
  • All orders placed through Chikaafu are subject to vendor availability and acceptance.
  • Users must ensure that the information provided (such as address and payment details) is accurate.
  • Chikaafu is not responsible for items being out of stock or unavailable.

5. Payment Terms

  • Payments for orders placed through Chikaafu must be made at the time of checkout.
  • Chikaafu accepts various payment methods, including credit/debit cards and mobile payment options.
  • Prices displayed on the Chikaafu app or website include applicable taxes and delivery fees unless stated otherwise.
  • In cases of payment disputes, Chikaafu reserves the right to investigate and take appropriate action.

6. Usage Restrictions

Users agree NOT to:

  • Use Chikaafu for any unlawful purposes.
  • Attempt to interfere with the proper operation of the platform.
  • Misuse promotions, referral codes, or discounts in any fraudulent way.
  • Use automated tools to scrape data or attempt to gain unauthorized access to the system.

7. Order Cancellation and Refund Policy

  • Users may cancel their orders within a specific timeframe as outlined on the Chikaafu platform.
  • Refunds, if applicable, will be processed according to Chikaafu's refund policy.
  • Chikaafu reserves the right to cancel orders at any time for reasons including, but not limited to, issues with availability or suspected fraud.

8. Delivery Terms

  • Delivery times provided by Chikaafu are estimates and may vary due to unforeseen circumstances.
  • Chikaafu is not liable for any delays or issues with delivery beyond our control.
  • Users must provide accurate delivery information; Chikaafu is not responsible for orders delivered to incorrect addresses due to user error.

9. Intellectual Property Ownership

  • All content on the Chikaafu app and website, including text, graphics, logos, and software, is the property of Chikaafu or its licensors.
  • Users may not use, reproduce, or distribute any content from Chikaafu without prior written permission.

10. Limitation of Liability

  • Chikaafu is not responsible for any indirect, incidental, or consequential damages arising from the use of our app or website.
  • Chikaafu does not guarantee uninterrupted or error-free service and is not responsible for system outages or failures.
  • Chikaafu’s total liability for any claims related to our services is limited to the amount you paid for the specific order in question.

11. Dispute Resolution Procedures

  • In case of disputes, users must first contact Chikaafu’s customer support at info@chikaafu.com for resolution.
  • If the dispute remains unresolved, both parties agree to attempt mediation before pursuing legal action.
  • Any legal disputes will be handled under the jurisdiction of Chandigarh courts in accordance with Indian laws.

12. Privacy Policy

Your use of the Chikaafu app and website is also governed by our  Privacy Policy, which details how we collect, use, and protect your personal information.

13. Modifications to Terms

  • Chikaafu reserves the right to update or modify these Terms at any time.
  • Users will be notified of significant changes, and continued use of the Chikaafu app or website will constitute acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Chandigarh. Any disputes arising from the use of Chikaafu will be subject to the exclusive jurisdiction of the courts of Chandigarh.

15. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

📧 Email: info@chikaafu.com