Chikaafu Refund Policy

Last Updated: 5/08/2024

At Chikaafu, we prioritize your satisfaction with every order. However, we understand that situations may arise where you may need a refund. This policy outlines when and how you can request a refund.

1. Eligibility for Refunds

1.1 Incorrect Orders

If you receive an order that is incorrect (e.g., wrong items, missing items), you are eligible for a full or partial refund. Please notify us within 24 hours of receiving your order.

1.2 Damaged or Spoiled Food

If the food you receive is damaged or spoiled, you may be eligible for a refund. Contact us immediately and provide photos of the issue.

1.3 Cancellations

• Once Placed: Orders cannot be canceled once they have been placed. Please review your order carefully before confirming it.

2. How to Request a Refund

To request a refund, please:

1. Contact Us: Use the Chikaafu app or website to reach our customer support within 24 hours of receiving your order. Include your order number and details of the issue.

2. Review: Our team will review your request and determine your eligibility for a refund.

3. Processing: If approved, refunds will be processed to your original payment method within 5-7 business days.

3. Non-Refundable Circumstances

Refunds may not be provided in the following cases:

• Promotional or Discounted Orders: Orders placed using promotional codes or discounts may not be eligible for refunds.
• Delivery Issues Due to Incorrect Information: If the delivery address provided was incorrect or incomplete, refunds may not be issued.

4. Contact Information

For questions or assistance with refunds, contact our support team:

• Email: info@chikaafu.com