Last Updated: 05-08-2024
At Chikaafu, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and website www.chikaafu.com . By using Chikaafu, you agree to the collection and use of information in accordance with this policy.
1.1 Personal Information
When you register on our platform, place an order, or interact with our services, we may collect the following personal information:
Contact Information: Name, email address, phone number, and delivery address.
Account Information: Username, password, and payment information.
Order Details: Information about your orders, including the restaurants you order from and the items you purchase.
Device Information: Information about the device you use to access our services, including IP address, browser type, and operating system.
Location Data: Your location may be collected to provide you with relevant services, such as nearby restaurant options and delivery tracking.
1.2 Non-Personal Information
We may collect non-personal information, such as:
Usage Data: Information about how you use our App and Site, including pages viewed, links clicked, and features used.
Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our Site and App to improve our services and enhance your user experience.
We use the information we collect for various purposes, including:
To Provide and Improve Our Services: Process your orders, deliver food, manage your account, and enhance our services.
To Communicate with You: Send order updates, promotions, and other information related to our services.
To Personalize Your Experience: Provide personalized content, recommendations, and advertising based on your preferences and usage patterns.
To Improve Our Platform: Analyze usage data to improve our App, Site, and overall service quality.
To Ensure Security: Detect and prevent fraudulent activities, secure your account, and protect our services.
We may share your personal information with:
Restaurant Partners: To fulfill your orders, we share relevant order details and delivery information with the restaurants you order from.
Delivery Partners: To deliver your orders, we provide delivery personnel with your contact details and delivery address.
Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, analytics providers, and customer support.
Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
5.1 Access and Update
You have the right to access and update your personal information at any time through your account settings.
5.2 Marketing Communications
You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.
5.3 Location Data
You can control the location data we collect by adjusting your device’s location settings.
5.4 Cookies
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site and App.
Chikaafu does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: Info@chikaafu.com
